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  •  Delivery across Europe
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Terms and Conditions

Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.

 

This terms and conditions sets out:

your legal rights and responsibilities; our legal rights and responsibilities; and certain key information required by law.

 

In this terms and conditions:

‘we’, ‘us’ or ‘our’ means Henchman Europe B.V. (please see below in more details); and

‘you’ or ‘your’ means the person using our site to buy goods from us.

‘good’ or ‘goods’ means all the product(s) that you buy on our website and/or by phone or e-mail.

If you don’t understand any of this terms and conditions and want to talk to us about it, please contact us by:

 

Email info@henchman.nl and we will aim to respond within two working days; or

telephone on +31 (0)88-8009857 between the hours of 0900-1700 Monday-Friday.

 

Who are we?

We are Henchman Europe B.V.,  a private company with limited liability incorporated under Dutch  law, having our corporate seat and principal place of business in Haelen  (The Netherlands), ("Henchman"), registered in the Dutch Chamber of Commerce under number  88425827.

Our registered office is at: Roermondseweg 28, 6081 NV Haelen, The Netherlands

Our VAT number is:  NL864619856B01

 

The details of these terms and conditions will not be filed with any relevant authority by us.

  1. Introduction

If you buy goods on our site you agree to be legally bound by these terms and conditions.

These terms and conditions will be available in English and Dutch. No other languages will apply to these terms and conditions.

These terms and conditions form part of every offer issued by Henchman, and every agreement concluded with Henchman.

When buying any goods you also agree to be legally bound by:

  • specific terms which apply to certain goods. If you want to see these specific terms, please visit the relevant webpage for the goods.

all of the above mentioned documents and/or information form part of these terms and conditions as though set out in full here.

  1. Information we give you

By law, Book 6 of the Dutch Civil Code (Boek 6 van het Nederlands Burgerlijk Wetboek) , says that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:

  • read the confirmation e-mail (see clause 4); and/or
  • contact us using the contact details at the top of this page.

The key information we give you by law forms part of these terms and conditions (as though it is set out in full here).

If we have to change any key information once a legally binding contract between you and us is made, we can only do this if we and you agree so in writing.

  1. Your privacy and personal information

Our Privacy Policy is available at our website: https://www.henchman.eu/privacy-policy/

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

  1. Ordering goods from us

Below, we set out how a legally binding contract between you and us is made.

You place an order on the site via our website, by e-mail or by telephone. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before we accept your order.

When you place your order we will acknowledge it by e-mail (“acknowledgement e-mail”). This acknowledgement does not, however, mean that your order has been accepted.

We may contact you to say that we do not or cannot accept your order. This can be for example for the following reasons:

  • the goods are unavailable;
  • we cannot authorise your payment;
  • you are not allowed to buy the goods from us;
  • we are not allowed to sell the goods to you;
  • you have ordered too many goods; or
  • there has been a mistake on the pricing or description of the goods.

The order is accepted when you received a confirmation e-mail from us (“confirmation e-mail”). Once you have received the confirmation e-mail: a legally binding contract (“contract”) will be in place between you and us; and we will dispatch the goods to you.

 

  1. Return or exchange terms and conditions

To request a return shipment, please email henchman@yourhelpdesk.eu , we will then determine a suitable collection option together with you.

In the event of manufacturing defects or transport damage, Henchman BV will, at its own discretion - provide Henchman with a full replacement product or the relevant replacement parts, provided that the notification of the damage has been received by Henchman in writing or by e-mail within 14 days of the delivery date; these will be sent without further product or shipping costs.

Henchman BV arranges and, if necessary, pays for the collection of the damaged item. The customer is requested to cooperate in the preparation of the product to be returned.

You can still return/ exchange unused goods in accordance with the provisions of our standard terms and conditions, but we will charge you for return costs, the cost of the return will depend on the size of the goods, which will amount to:

€75 for a 1.8m, 2.4m tripod ladder

€125 for a 3m, 3.6m, 4.2m, 4.8m tripod ladder

We do not accept further returns for used goods unless we are required to do so by applicable law.

All refunds will be processed within 10 working days of receipt of your returned goods, but please note that the actual time for the funds to be repaid to your original payment method may vary depending on your payment type and payment card provider.

 

  1. Delivery

We usehird party couriers to deliver our goods. The estimated date for delivery of the goods is set out in the confirmation e-mail.

If something happens which:

  • is outside of our control; and
  • affects the estimated date of delivery;

we will let you have a revised estimated date for delivery of the goods. Time shall not be considered of the essence.

Delivery of the goods will take place when we deliver them to the address that you gave to us.

If we cannot deliver the goods that you ordered within 30 days after the confirmation e-mail, we will cancel your order, inform you about the cancellation and give you a refund within 10 days after we let you know that your order has been cancelled, unless we agree otherwise with you.

If nobody is available to take the delivery at the delivery address that you gave when placing your order, please contact us using the contact details at the top of this document. You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.

Read our info delivery info here: https://www.henchman.eu/delivery-and-returns/

 

  1. Payment

We accept the following payment methods: VISA, Mastercard, American Express, and BACS. We may agree to accept other payment methods for specific orders.

We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with these terms and conditions or the contract or our Privacy Policy (https://www.henchman.eu/privacy-policy/ or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

Your credit card or debit card will charged at the time of placing your order.

All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:

Verified by Visa; Mastercard®SecureCodeTM; or American Express SafeKey.

If your payment is not received by us and you have already received the goods, you:

  • must pay for such goods within fourteen (14) days of delivery of the goods; or
  • must return the goods to us as soon as possible (at your cost). If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.

If you do not return any goods, such as where you have not paid for them, we may collect the goods from you. We will try to contact you to let you know if we intend to do this.

Also when you have not returned the goods neither have you paid for them, within the 14 days after delivery of the goods, then we are entitled to charge you with the collection charges (incassokosten) and the statutory interest rate (wettelijke rente). When you bought the goods from us on behalf of a company (so not in the capacity of a consumer) the interest rate we will charge you is the statutory commercial interest rate (wettelijke handelsrente).

Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period of 14 days after delivery of the goods.

The price of the goods:

is in EUROS (€)(EUR);

includes VAT at the applicable rate;

includes the cost of delivery within The Netherlands and Belgium Flandres region

does not include the cost of delivery outside of The Netherlands or the Flandres region of Belgium. The cost of delivery depends on the country and address to which the good(s) should be delivered and therefore these costs will be calculated during checkout and will be displayed to you prior to completion of your order.

 

  1. Nature of the goods

We must provide you with goods that comply with your legal rights. Book 6 of the Dutch Civil Code gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:

  • are of satisfactory quality, which means that the goods are complete and without damages; and
  • are fit for purpose; and
  • match the description, sample or model.

The packaging of the goods may be different from that shown on the site.

Any goods sold at discount prices, as remnants and/or as substandard will be identified and sold as seen. Any such goods will be fit for their stated purpose.

If we can’t supply certain goods we may need to substitute them with alternative goods of equal or better standard and value. In this case:

  • we will let you know if we intend to do this but this may not always be possible; and
  • you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.

 

  1. Faulty goods

Your legal rights under the Dutch Civil Code (also known as ‘statutory rights’) are set out in these terms and conditions. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:

Nothing in these terms and conditions affects your legal rights under the Dutch Civil Code (also known as ‘statutory rights’). You may also have other rights in law.

Please contact us using the contact details at the top of this page, if you believe your goods are faulty

  1. End of the contract

If our contract is ended it will not affect our right to receive any money which you owe to us under the contract.

  1. Limit on our responsibility to you

Except for any legal responsibility that we cannot exclude by law or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any losses, if and insofar possible according to your statutory rights, that:

  • were not foreseeable to you and us when the contract was formed;
  • that were not caused by any breach on our part;
  • are business losses;
  • is caused by using the goods not in the way they should be used (niet normaal gebruik van het product).
  • losses to non-consumers

 

  1. Disputes

We will try to resolve any disputes with you quickly and efficiently.

If you are unhappy with:

  • the delivered goods;
  • our service to you; or
  • any other matter,

please contact us as soon as possible by sending an e-mail info@henchman.eu.  

We will answer your complaint within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, we will respond within the period of 14 days with a notice of receipt and an indication when you can expect a more detailed answer.

You will give us at least 4 weeks to resolve the complaint in mutual consultation. After this period, a dispute arises that can be subject to the court.

All rights, obligations, offers, orders and agreements to which these terms and conditions apply, as well as these terms and conditions, are exclusively governed by Dutch law.

 If you want to take court proceedings, the courts of the part of the Netherlands in which you live will have non-exclusive jurisdiction in relation to the contract on which these terms and conditions apply.

 

  1. Third party rights

No one other than a party to these terms and conditions has any right to enforce any term of these terms and conditions.